How can I send troubleshooting data to Resonance Customer Support?

1. Click the Help icon (the ? symbol) in the lower right corner of your screen. On a phone or tablet, you may need to tap the More menu (the ⋮ symbol) to see this.

2. Click About Rmonix.

3. Click Support.

4. Click Save.

5. This automatically creates and saves a file, Rmonix support.gz, to your device. Send this file to support@resonance.systems. On a desktop or laptop computer, you can simply email the file to us. On your iPad, when you tap Save, you’ll have a few options:

   • If you’ve set up an email account, then tap Mail from the list of options and follow the on-screen instructions.

   • If you’ve set up an Apple ID on your iPad, you can use iCloud Drive. Tap “Save to Files,” choose iCloud Drive, then go to iCloud from your computer’s web browser to access the file.

   • If you want to connect your iPad to your desktop or laptop computer: Tap “Save to Files and choose “On My iPad.” Follow Apple’s instructions for transferring files to your computer. (In our experience, this option can be harder to use: for example, iTunes for Windows may take some time to detect the iPad, and when saving the file, you may have to choose an unrelated app to save the file under, in order for iTunes to be able to see it.)

   • If you have another Apple device, you can use Apple’s AirDrop to transfer the file.